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  • Mercury Group Uganda develops and maintains cost-effective, business-enabled, available, optimized, IT environments for our clients.  We Partner with leading providers of IT&T Products and Services to ensure our clients always benefit from the right solution to their business needs.
  • “Cloud computing is often far more secure than traditional computing, because companies like Google and Amazon can attract and retain cyber-security personnel of a higher quality than many governmental agencies.”
  • The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
  • Technology... is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other.
  • Enterprises need to rapidly redesign themselves to be more responsive to changing customer needs.
  • Looking for more than a partnership? Explore a Partnership with Mercury Group Uganda

Problems with Autodiscover, Out of Office, Free Busy, OWA and Outlook Anywhere

 Problems with Autodiscover, Out of Office,

Free Busy, OWA and Outlook Anywhere

One of the most common issues I see has to do with certificates, so to start out we need to understand some things about certificates.

Certificates are used to encrypt traffic between exchange servers and clients.

There are 3 things that need to be true for a certificate to be valid.

  1. The name used to access the resource needs match the certificate exactly.
    Example: If I connect to say owa with mail.mydomain.com then the certificate needs to also have mail.mydomain.com on it in either the subject or the subject alternate name field.clip_image002
  2. The Certificate time must be valid
  3. The issuing Certificate Authority must be trusted by the client. (It needs to exist in the “Trusted Root Certificate Authorities)

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Now that we have some VERY basic info about certificates.

The issues I see constantly are: Autodiscover, Out of Office, Free Busy and Outlook Anywhere miss-configuration.

Reasons:

  1. Not using a trusted certificate
    • Solution: use a 3rd party cert provider
  2. The certificate name does not match the DNS name\s
    • Solution: create a new cert request containing all the names used to access the server. Minimum of
      1. Autodiscover.domain.com
      2. <ExternalName>.domain.com
      3. <InternalName>.domain.local (if using for internal systems also)

Example of a correct cert request:

  • New-ExchangeCertificate -GenerateRequest -SubjectName “C=US, O=Org Name, CN=mail.domain.com” -domainname mail.domain.com, autodiscover.domain.com, servername, servername.domain.local -FriendlyName mail.domain.com -privatekeyexportable:$true -path c:\cert_myserver.txt

Example of Cert import

  • Import-ExchangeCertificate –Path “C:\CertificateFile.cer” | Enable-ExchangeCertificate -Services pop, smtp, iis, imap(2007 Example)
  • Import-ExchangeCertificate -FileData ([Byte[]]$(Get-Content -Path c:\certificates\newcert.cer -Encoding Byte -ReadCount 0)) | Enable-ExchangeCertificate -Services SMTP   (2010 Example)
  1. External URLs not defined correctly
  2. Can’t resolve Fully qualified domain names (FQDN)

    SCP Record does not contain the correct value

    1. Test from outlook:
      1. Hold CTRL and Click the outlook Icon in the system tray image and select “Test Email Auto Configuration”image
      2. Uncheck guess smart and click Test
    2. check SCP value returned
      1. If you get info on the results tab then autodiscover is working
      2. If not look at the Log tab and look at the URL that is returned

              image

  1.  
    1. Test the URL (Type it into Internet explorer) if its not change SCP to a valid URL
      1. Run ADSIEDIT and view the “Service Binding Information” to verify the correct value

                     image

2. Set the SCP allong with the internal URL: Set-ClientAccessServer CASServerName -AutoDiscoverServiceInternalUri https://mail.domain.local/Autodiscover/Autodiscover.xml

Network Penetration Testing Services in Uganda

Network penetration is a critical component to an overall information security strategy. Penetration testing identify the risk, exposes dangerous issues and demonstrates how well your network and information assets having protected. Our Network Penetration Testing can help you to be safe by the risk of your information breaching with the help of comprehensive security programs.

MERCURY GROUP UGANDA is a leading organization in penetration testing services and IT security services. For over years, Mercury Group Uganda has helped many clients to protect important data, toughen web applications, maintain obedience and keep away from all risks.
We tend to find vulnerabilities by evading your current access controls. This service is something above your regular system/network administrator’s scan.

We provide these two types of Network Security Testing:

  • Vulnerability Assessment (Identify, Stop and Report)
  • Penetration Testing (Identify, Exploit and Report)

Mercury Group Uganda comes with the promise of delivery the penetration testing services to its clients in Kampala Uganda. We generate deliverable that includes absolutely no false security and are likely to identify vulnerabilities that cannot be recognized with usual testing technology.

We designed penetration testing tools to be used by people with a large range for security purpose. It is an ideal for developers and technology testers who are not familiar with penetration testing. In performance with the consultants, we resolve the possibilities of the security penetration. We certify the effectiveness of prevailing protections by Penetration Testing. Our penetration testing experts recognize the risks and confidentiality of vulnerable information. Mercury Group Uganda security consultant conducts a thorough assessment of your network to:

  • Passionate Testers.
  • Quality Customer Service.
  • Competitive Rates.

Call Center Setup & Solution in Kampala Uganda


Your Organization call center may handle sales or customer service, we can develop custom call center solutions to make it better. We’ve experience implementing call center software to make your agents more effective to allow them to process more calls quicker. Our call center phone systems are designed to make the most of your team to get the results you’re after.

By implementing systems that will help you monitor call volume, we can help managers evaluate who’s under performing and requires to further improve. MERCURY GROUP UGANDA continues to provide call center solutions for over 6 years to a variety of businesses in the mortgage industry, Debt Collection, Hospitality and beyond. We have extensive experience that we could put to work for you. We develop all-in-one solutions for organizations utilizing the most efficient modern technology and training best practices. We are able to train your sales floor to build more profitable relationships with clients so that you can take advantage of outbound dialing or inbound calling.

Our Call Center Solutions, is used for the purpose of receiving and transmitting a sizable amount of requests by telephone. Mostly a call center is run by a company to administer incoming product support or information inquiries from consumers. Outgoing calls are in the nature of telemarketing, client follow up calls, debt collection etc. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center. MERCURY GROUP UGANDA can provide small to large scale call center solution to your organization. Starting from two agents in single shift to hundreds of agents in multiple shifts. With powerful functionality and usability, feature-rich capabilities focused on a streamlined platform, our call center systems complemented by our dedicated tech support team and expertise, are set to maximize productivity and drive the strategic development of your company.

How you can benefit from our call center solutions

We offer call center for you. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in. Our Call Center Solutions help businesses meet and exceeds the service level expectations of their customers, while driving employee productivity and controlling operational costs. Whether you have a large contact center with multiple sites, or are simply looking for a more efficient way of sharing calls among a team, MERCURY GROUP UGANDA has the solutions you need to manage and grow your business.

  • Agent screen pops with detailed customer information reduces interaction time
  • Advanced call routing ensures calls go to the right agents, reducing the service time per call
  • Preview Dialing Feature providing Auto dialing from screen based on requirement by user. This features facilitates agent to see information of number to be dialed.
  • Real-time and historical information about callers, trunks, groups and agent utilization allows supervisors to optimize resources
  • Highly Business friendly reporting. Reporting can be customized to any extend
  • Our Modular Solution include Switching, Application and Database servers are on single server or multiple servers, depending on load requirements.
  • Our Call Center solution can be expanded from 5 seats to 1000+ seats by utilizing multiple servers.
  • Predictive Dialing allow the system to automatically dial batched of telephone numbers
  • Voice Logger with advance recording capabilities
  • Disposition management feature provides the capability to set and assign various dispositions based on business requirement
  • SMS and Email integration
  • Channel Restriction Channel Restriction is available at Process Level in Predictive Mode to control the number of channels can be utilized

Automatic Call Distribution (ACD)

Skill-based routing functionality directs calls, emails, web chats, fax messages, text messages and voicemail messages to an available agent with the highest skill level to handle the communication traffic. This helps to ensure that your clients are getting together with someone who has the skill to assist them to, thereby lowering the instances where customers have to be transferred, escalated or called back.

 

  Computer Telephony Integration

CTI allows you to leverage telephone functionality integration to leading CRM products. Computer Telephony Integration (CTI) interfaces interconnect with your computer, enabling the:

  • Management ny and data delivery to the Agent like screen pop up
  • Control of telephony functions from the desktop like transfer, mute, conference, etc

Our Call Center Phone Systems solutions designed to be both scalable and feature rich and meets the growing demands of today’s business conditions. Other than call center phone system we have telephone products to support all the communication methods like IP, TDM, Video, Wired or Wireless and SIP Protocol. Choose our call center solution that give best fits your Business. Our call center phone system deliver maximum deployment flexibility and all business niches or personalization requirements. MERCURY GROUP UGANDA offers high tech worry free deployment for contact centers and call centers in UGANDA.  Contact us today only.

 

 

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About Us

We are a team of multi-disciplinary professionals covering all technical and sales areas with a wide range of IT services covering a broad spectrum of solutions ranging from Data Center Solutions, Security & virtualization, ATM & BFSI Solutions, E-Government & Enterprise Resource Management and many other Product ranges.

MGU subsidiaries

- MGU Translation LLC 

- MGU Microfinance Bank 

 

 

 

 

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2nd Floor, MGU Towers | Bombo RD
P.O Box 29731, K’la Uganda.
Fax: +256414 226410/1
Direct office line (WhatsApp): +256392124407
https://www.mercurygroupug.com
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