Written by Super User on . Posted in Uncategorised

Unified Communication PBX

Cisco IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialling, speed dialling, transferring calls, conference calling and accessing voice mail. Cisco SPA Series phones work seamlessly with Asterisk IP PBX SYSTEM


Cisco SPA500 Series IP Phones are a portfolio of IP phones, with comprehensive features, that support the Cisco Unified Communications 500 Series for Small Business, and third-party SIP applications servers. Cisco SPA500 Series IP Phones provide the reliability, quality, features and price that any small business customer requires.

These affordably priced, reliable, and stylish IP phones provide an intuitive, rich user experience with wideband audio. They connect employees and offices, and include application support on the phone to enhance productivity, and encryption for enhanced security. The Cisco SPA500 Series also delivers a versatile array of features with investment protection that can help your small business succeed.

Cisco SPA500 Series IP Phones offer:

 Voice and Data Together:

  • Integrated communications makes it easy for employees to make voice calls and access corporate data, such as company directories, quickly and easily directly from their phone, no matter where they happen to be working. Moreover it can reduce the overall infrastructure investment.
  • Intuitive, easy-to-use phone features:
  • Take advantage of small business phone system features, including speakerphone, redial, call transfer, conferencing, paging, intercom, volume control, message-waiting, and voicemail indicator lights, mute key, headset use, and call history directories.
  • Comprehensive interoperability and SIP-based feature set:
  • These phones provide comprehensive interoperability with equipment from SIP-based voice over IP (VoIP) leaders.
  • Cisco SPA500 Series IP Phones offer a range of features including:
  • Full-featured business-class IP phone supporting Power over Ethernet (PoE)
  • Monochrome or coloor* backlit display for ease of use, aesthetics, and onscreen applications
  • Connects directly to a hosted IP telephony service or an IP private branch exchange (PBX)
  • Wideband audio for unsurpassed voice clarity and enhanced speaker quality
  • Easy installation and highly secure remote provisioning, as well as menu-based and web-based configuration
  • Supports both Session Initiation Protocol (SIP) for open source and hosted telephony solutions and Smart Phone Control Protocol (SPCP) for Cisco Unified Communications 500 Series for Small Business
  • Support for Bluetooth and WiFi
  • Play back and view personal MP3 files and photos through on-phone application

Polycom IP Conference Phone - Uganda

Essential to businesses in all shapes and sizes, the Polycom IP conference phone allows multiple parties to remotely converse from anywhere in the world. The goal is communicating clearly and accurately. Polycom IP conference phones are become preferred choice for conference rooms for its high level of audio clarity. This IP conference phone provides multi-person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. The SIP protocol allow the Polycom IP Phones to be work with most of telephone system.


Avaya Solution in Uganda

Written by Super User on . Posted in Uncategorised


AVAYA IP OFFICE is a complete intelligent communications solution with full-featured telephony/voice communications, networking, messaging and contact centre capabilities. Avaya Office Telephone System Works with traditional circuit-switched and IP lines. Companies can add data and IP telephony capabilities as needed, and it can function in either PBX or key system mode. Avaya IP OFFICE is an IP PBX / Hybrid system in a compact and easy-to-deploy unit.

Avaya IP OFFICE fills the gap between yesterday’s circuit switched PBX’s and Key Systems and the IP-only solutions of tomorrow by meeting the total office communications needs of small-to-medium sized businesses.

PABX is an automatic telephone switching system within a company that allows for the efficient management and monitoring of all telephone communications between employees and clients. With the addition of moving voice data over an IP connection through VoIP and the integration of traditional switchboard functions, a range of new features opened to businesses.

The Avaya IP Office PABX System is designed specifically for businesses of between 4 to 1000 users and delivers the same communication capabilities of large enterprises. This solution unifies communications, providing employees with a solution that allows them to handle all their business communication on the device of their choice: laptop, mobile device, office or home phone – using wired, wireless or broadband connections. The New Avaya IP Office Version 10 Packed with more advanced features such as webrtc and workforce optimization.

Contact us for AVAYA UGANDA installation for your office. We can supply and install Avaya telephone system anywhere in Kampala, Uganda and Africa. 

Features of the Avaya IP Office include:

  • Networking of up to 32 sites
  • 128 party conferencing
  • Voicemail
  • Multiple call support
  • Telephone management system (TMS)
  • Menu driving tools including audit trail
  • Auto call distribution to customised routes
  • Voice recording
  • Caller ID
  • Call Centre functionality.

If you are looking for a PABX telephone solution, Mercury Group Uganda is your Best Avaya Reseller of choice in Uganda. Send us an email on This email address is being protected from spambots. You need JavaScript enabled to view it.  a sales agent will get back to you immediately. We are Supporting Businesses all across UAE that include Dubai, AFRICA & INDIA


About Us

We are a team of multi-disciplinary professionals covering all technical and sales areas with a wide range of IT services covering a broad spectrum of solutions ranging from Data Center Solutions, Security & virtualization, ATM & BFSI Solutions, E-Government & Enterprise Resource Management and many other Product ranges.